Siebel 8.1 X Fundamentals 1.0 Training & Placements in Chennai ISQL Global
Siebel 8.1.x Fundamentals
Siebel 8.1.x Fundamentals class covers important Siebel application functionality. After students become familiar with navigating and
working with data in the Siebel User interface, they learn about the business logic and key business entities at the heart of Siebel CRM
applications. Students explore the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students
explore capabilities such as iHelp, Inbox, reports, Audit Trail, Search, and administration. The course concludes with an overview of
implementing a Siebel application, including a discussion of implementation best practices.
Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionalityin Siebel
Sales and Siebel Call Center and then other cross-application features
Learn To:- Create, modify, delete, and search for records
- Work with common Siebel business entities
- Use basic functionality of Siebel Sales and Siebel Call Center
- Navigate Siebel applications
- Describeother cross-application features
- Describe best practices for a Siebel implementation
PrerequisitesAudience- End Users
- Functional Implementer
Course Objectives- DescribeSiebel Customer Relationship Management (CRM) applications
- Navigatethe Siebel application User interface (UI)
- Work with common Siebel business entities
- Userbasic functionality of Siebel Sales and Siebel Call Center
- Describecommon cross-application features
- Describeimplementation best practices
Course Topics
Using Siebel CRM- Navigating
- Introducing Siebel CRM Applications
- Working with Data in the Siebel User Interface
Common Siebel Business Entities- Using Siebel business entities to implement business practices
- Representingcustomers with Accounts and Contacts
- Resolvingcustomer issues with Service Requests
- Definingsales-related objects with Opportunities and Quotes
- Describingtasks with Activities
Siebel Application Features- SiebelCall Center: service scenario
- EmailResponse, SmartScript, Hoteling, and Multi-Tenancy
- SiebelSales scenario: Opportunity Management
- Remote,TAS, Sales Methodologies
- SiebelSales scenario: Forecasting
Other Siebel Features- Search
- Reports
- Inbox
- Administration
- AuditTrail
- iHelp
Implementation Best Practices